Emergency Tips
for Tenants

We’ve put together a handy guide that you can refer to, to help you through the most common emergencies you may experience in your rented home:

• Leaking, Burst or Frozen Pipes
• Turning off Electricity
• Controlling your Central Heating
• Bleeding a Radiator
• Troubleshooting
• Emergencies
• Out of Hours Emergency Maintenance

Out of Hours Emergency

In the case of an emergency that occurs outside of our normal office hours:

• You should ring 07939573623 to report the incident.
• If you smell gas contact the gas emergency service (National Grid) immediately on 0800 111 999

An emergency is something that could not have been foreseen, and which could cause serious damage to the property such as:

• Severe leaks
• Loss of electrical power or light
• Blockage of your ONLY toilet (please note that if you have caused the blockage you will be liable for the bill)
• Loss of heating or hot water, where there is no other form available
• Broken windows or doors following a break-in. You must also report any damage to the police and obtain a crime reference number

If you instruct your own contractor  to carry out a repair that is not justified as an emergency then you will be liable for all costs.